FAQ

FAQ – Wooden Pixel Art by Pix.n.Art

🪵 What is Wooden Pixel Art?
Each artwork is made from hundreds of individually hand-cut, charred, and hand-painted wooden cubes. Every piece is unique — no two artworks are ever exactly the same.
🎨 Are all artworks handmade?
Yes. Every cube is crafted, painted, and assembled by hand in my studio in the Netherlands. Small variations in tone and texture are part of the natural beauty of handmade work.
🧩 Can I request a custom size or artwork?
Absolutely! I can create custom sizes or even custom designs on request. Just contact me with your idea, and I’ll be happy to discuss options and pricing.
🖼️ Does the artwork come framed?
All artworks include a basic black wooden frame. If you prefer a different frame color or finish, a custom frame can be made to order — just let me know your preference when placing the order.
⚒️ How are large artworks shipped?
Each artwork is securely packaged to ensure safe delivery. For artworks longer than 1.2 meters, shipping is arranged individually to guarantee the best and safest transport option. I will contact you directly to confirm details before dispatch.
📦 How long does production take?
Most artworks are made to order, and production takes about 2–3 weeks depending on size and complexity. You’ll receive tracking details as soon as the piece ships.
🌍 Do you ship internationally?
Yes, I ship worldwide.
Typical delivery times:
• Netherlands: 1–3 days
• EU: 2–5 business days
• USA / Canada: 3–7 business days (0% import tariff for artworks)
• Other countries: 5–10 business days
🪚 How do I hang the artwork?
Each piece comes ready to hang with heavy-duty mounting hardware (such as French cleats or brackets). For larger works, two people are recommended for safe installation.
💳 What payment methods do you accept?
All major credit cards, PayPal, and other secure payment options supported by Shopify and Etsy are accepted.
💬 Can I return or exchange my order?
You have the right to return your artwork within 14 days of receiving it. The artwork must be returned in its original condition and packaging. Please contact me before returning your order — I’ll provide detailed instructions to make the process smooth and safe.

Custom-made artworks are usually non-refundable, unless they arrive damaged or significantly different from what was agreed.